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Welcome to PWRUP, the online store for video game accessories. By using our website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before you proceed.

Ordering and Payment

  • You can place an order on our website by selecting the products you want and adding them to your shopping cart. You will need to provide your name, email address, shipping address, and payment details.
  • We accept payment by credit card, debit card, PayPal, or other methods that we may offer from time to time. You will be charged at the time of placing your order.
  • We reserve the right to cancel or reject any order at our sole discretion, for any reason, without liability to you. We will notify you by email if your order is cancelled or rejected.
  • We will send you an email confirmation when your order is shipped, with a tracking number and an estimated delivery date. The delivery date is not guaranteed and may vary depending on the availability of the products, the shipping method, and the destination.
  • You are responsible for paying any taxes, duties, fees, or charges that may apply to your order, depending on your location and the laws of your jurisdiction.

Returns and Refunds

  • We want you to be satisfied with your purchase. If you are not happy with the products you received, you can return them to us within 30 days of the delivery date, subject to the following conditions:
  • The products must be in their original condition, unused and undamaged, with all the original packaging, labels, and accessories.
  • You must contact us by email at hello@pwrup.com and request a return before you send the products back to us.
  • You are responsible for paying the shipping costs and any other fees associated with the return. We recommend that you use a trackable and insured service, as we are not liable for any lost or damaged returns.
  • We will inspect the returned products and process your refund within 14 days of receiving them. We will refund the original purchase price, excluding the shipping costs, to the same payment method that you used to place your order.
  • We reserve the right to refuse or reduce the refund amount if the products are not returned in accordance with these terms and conditions.

Warranty and Liability

  • We warrant that the products we sell are of satisfactory quality and conform to the description and specifications on our website. We do not warrant that the products are fit for any particular purpose, unless expressly stated on our website.
  • Our warranty covers any defects in materials or workmanship that occur under normal use and care, for a period of one year from the delivery date. If you discover a defect in a product within the warranty period, you must contact us by email at hello@pwrup.com and provide proof of purchase, a description of the defect, and a photo or video evidence. We will, at our option, repair, replace, or refund the defective product, subject to availability.
  • Our warranty does not cover any damage or malfunction caused by misuse, abuse, negligence, accident, modification, alteration, improper installation, operation, or maintenance, exposure to extreme temperatures, liquids, or other external factors, normal wear and tear, or any unauthorized repair or service.
  • To the fullest extent permitted by law, our liability for any claim arising from or relating to the products, the website, or these terms and conditions, whether in contract, tort, or otherwise, is limited to the amount paid by you for the products. We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profit, revenue, data, or goodwill, arising from or relating to the products, the website, or these terms and conditions, even if we have been advised of the possibility of such damages.

Intellectual Property

  • All the content, design, graphics, logos, trademarks, and other intellectual property rights on our website and the products are owned by us or our licensors, and are protected by copyright, trademark, and other applicable laws. You may not copy, reproduce, distribute, display, modify, or create derivative works from any of the content, design, graphics, logos, trademarks, or other intellectual property rights on our website or the products, without our prior written consent.
  • You may use our website and the products for your personal, non-commercial use only, in accordance with these terms and conditions. You may not use our website or the products for any illegal, fraudulent, or harmful purpose, or in any way that may damage, interfere with, or disrupt our website, the products, or our business.

Privacy and Security

  • We respect your privacy and are committed to protecting your personal information. We collect, use, and disclose your personal information in accordance with our Privacy Policy, which is available on our website and forms part of these terms and conditions. By using our website and placing an order, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy.
  • We use reasonable measures to ensure the security of our website and the products, and to prevent unauthorized access, use, or disclosure of your personal information. However, we cannot guarantee that our website and the products are completely secure, or that your personal information is safe from hackers, viruses, or other malicious attacks. You are responsible for maintaining the confidentiality of your account and password, and for notifying us immediately if you suspect any unauthorized activity or breach of security on your account or our website.

Changes and Updates

  • We may change or update these terms and conditions from time to time, without prior notice to you, to reflect changes in our business, products, website, or legal requirements. The revised terms and conditions will be effective from the date they are posted on our website. Your continued use of our website and the products after the revised terms and conditions are posted will constitute your acceptance of the changes and updates.
  • We may also change or update our products, website, prices, availability, features, or specifications from time to time, without prior notice to you, to improve our products, website, or services, or to comply with applicable laws or regulations. We are not liable for any loss or inconvenience caused by such changes or updates.

Contact Us

If you have any questions, comments, or complaints about our products, website, or these terms and conditions, please contact us by email at hello@pwrup.com or by mail at PWRUP, 321 Walnut St. Newton MA, 02460

About PWRUP

We were founded in late 2022, by consumer electronics designers and marketers. After a long gaming session on the Analogue Pocket, we decided that something had to be done to improve the ergonomics of it. What started with some clay stuck onto the sides of the Pocket took shape into what is now known as PWRUP Grip. We posted a few pictures on Reddit, asking if anybody wanted one- within three days 150 people placed an order on our Etsy shop. Over the next year, we collected feedback from the community, tweaking the design as we went. To date, over 2000 PWRUP Grips have been sold. We used our learnings, and the funds generated from sales to fund the development of PWRUP Grip 2, and other future products.
We are excited to share our creations with the gaming community.